Welcome to Lite Candles. These Terms and Conditions govern your use of our website and the purchase of any products from our online store. By accessing our site and placing an order, you agree to be bound by these terms. Please read them carefully.
1. Eligibility & Account Responsibilities
- By using this website, you confirm that you are at least the age of majority in your governorate of residence, or that you have given us consent to allow any of your minor dependents to use this site.
- You agree to provide accurate, current, and complete purchase and account information for all transactions made at our store.
2. Product Information & Pricing
- Accuracy: We make every effort to display the colors, textures, and details of our candles, wax melts, and diffusers as accurately as possible. However, exact scent perception and slight variations in handcrafted items may occur.
- Pricing: All prices displayed on our website are listed in Egyptian Pounds (EGP) and are subject to change without prior notice.
- Errors: In the event that a product is mistakenly listed at an incorrect price or with incorrect details, we reserve the right to refuse or cancel any orders placed for that product, even if the order has been confirmed and charged. If charged, we will issue a full refund immediately.
3. Orders and Payment
- Acceptance: Receiving an order confirmation does not signify our final acceptance of your order. We reserve the right to limit order quantities or refuse service to anyone at our sole discretion.
- Payment Gateways: We accept payments through secure local payment gateways (Credit/Debit cards) and Cash on Delivery (COD). By submitting payment information, you authorize us to charge the applicable fees.
4. Shipping & Delivery Logistics
- Coverage: We ship to various governorates across Egypt using local courier partners.
- Timelines: Estimated delivery timelines are provided as guidelines only and are not guaranteed. Delays may occur due to courier schedules, peak seasons, or unexpected logistical constraints.
- Risk of Loss: All physical items purchased from Lite Candles are delivered pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the courier.
5. Intellectual Property
- All content included on this website—including text, graphics, logos, product descriptions, images, button icons, and digital downloads—is the exclusive property of Lite Candles and is protected by Egyptian and international copyright laws. You may not copy, reproduce, or exploit any portion of this site without our express written permission.
6. Limitation of Liability
- Lite Candles shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products, including but not limited to the improper burning or handling of our candles. Please follow the safety instructions provided with each product.
7. Governing Law
- These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by, construed, and enforced in accordance with the laws of the Arab Republic of Egypt. Any disputes arising out of these terms will be settled exclusively in the competent courts of Egypt.
8. Changes to Terms and Conditions
- We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any updates constitutes acceptance of those changes.