At Lite Candles, we value your trust and are deeply committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website, in accordance with Egyptian Personal Data Protection Law No. 151 of 2020.
1. Information We Collect
We collect information to provide a seamless shopping experience. This includes:
- Personal Identifiers: Your name, shipping address, billing address, phone number, and email address, which you provide when placing an order or contacting customer support.
- Payment Details: Payment processing is handled securely via our trusted local payment gateways. We do not store your complete credit card or financial data on our servers.
- Automated Device Information: When you browse our store, we automatically collect details about your device, including your IP address, browser type, time zone, and interaction with our website through cookies and tracking pixels.
2. How We Use Your Data
We process your data strictly on lawful grounds to fulfill our services to you:
- Order Fulfillment: To process transactions, manage shipments across Egyptian governorates, and send you tracking updates or order confirmations.
- Customer Support: To respond to your inquiries via our website or messaging channels like WhatsApp.
- Marketing Optimization: To improve our website user experience and run tailored, relevant advertisements on digital platforms (such as Meta, Google, and TikTok) using secure analytics pixels.
3. Data Sharing and Third Parties
We do not sell your personal data. We only share necessary data with essential third-party service providers who help us operate our store:
- Logistics & Couriers: Local courier services to safely deliver your order to your doorstep.
- Analytics & Advertising: Secure data integrations (like the Google Analytics and Meta Pixels) to evaluate site traffic and optimize our marketing campaigns. All third parties are strictly bound to keep your data confidential.
4. Data Security
We implement rigorous technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. While no digital platform is 100% secure, we constantly update our security protocols to match industry best practices.
5. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in our business operations or local legal frameworks. Any updates will be published instantly on this page with a revised effective date.