At Lite Candles, every piece we create is handmade and customized to order, making it completely unique to you. We want you to love your experience with us, which is why we handle order updates and damages with the utmost care and transparency.
Order Confirmation & Deposit Policy
- 50% Customization Deposit: Because each of our candles is handcrafted and uniquely customized, we require a 30% deposit of the total order amount to confirm your purchase.
- Production: This deposit ensures we can secure materials and begin crafting your personalized candle with the dedicated care and attention to detail it deserves.
Inspection at Delivery: All orders must be opened and checked in front of the courier. Once you check your order, you can choose not to receive it if you no longer want it; however, paying for shipping is mandatory.
Returns & Exchanges
You have 3 days after receiving your order if you want to return or exchange it with a different product, as long as it’s still in its original condition (not broken or used). However, you still have to pay for shipping one more time.
Damaged or Defective Items
Damages & Misuse: We are not responsible for any broken/ruined items caused by misuse or by not correctly following the “how to use” steps. Please make sure to read our highlight and use your candle properly.
